Shipping policy
AurexGallery Shipping Policy
Last updated: July 15, 2026
Thank you for shopping with AurexGallery. All of our products are made to order and fulfilled through our print-on-demand partner, Tapstitch. This allows us to offer high-quality, custom apparel without overproduction or waste — but it also means shipping works a little differently than buying from a warehouse of pre-made stock. Please read below for details.
1. Order Processing Time
Every item is printed, cut, and sewn specifically for you after you place your order — nothing is pre-made and sitting on a shelf.
- Production time: 2–7 business days, depending on the product and current order volume
- Custom or all-over-print items may take slightly longer than standard items
- You will receive a confirmation email as soon as your order is placed, and a separate shipping confirmation once it leaves the fulfillment center
2. Shipping Times & Rates
Once your order has been produced, it ships directly from Tapstitch's fulfillment center to your address.
| Destination | Estimated Shipping Time (after production) |
|---|---|
| United States | 3–7 business days |
| Canada | 5–10 business days |
| United Kingdom & Europe | 5–12 business days |
| Australia & New Zealand | 6–14 business days |
| Rest of world | 7–20 business days |
Shipping rates are calculated at checkout based on your location, order weight, and chosen shipping method. Occasionally we run free-shipping promotions — any active offer will be shown automatically at checkout.
Note: Total delivery time = production time + shipping time.
3. Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number and carrier link. Please allow up to 48 hours after receiving your tracking number for it to update with movement.
If your order contains multiple items, they may ship separately and arrive in more than one package, since different products can be produced at different facilities.
4. Shipping Carriers
Depending on your destination and the product ordered, your package may be shipped via USPS, UPS, DHL, or another regional courier partner used by Tapstitch. The specific carrier will be listed in your shipping confirmation email.
5. International Orders & Customs
For orders shipped outside the country of origin, your package may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office if you're unsure what fees may apply.
6. Incorrect Addresses
Please double-check your shipping address before completing your order. Because production begins almost immediately, we're often unable to change an address after checkout. If you notice an error within a few hours of ordering, contact us right away at [support email] and we'll do our best to update it before it enters production. AurexGallery is not responsible for orders delayed or lost due to an incorrect address provided by the customer.
7. Lost, Delayed, or Damaged Packages
- Lost packages: If tracking shows your order as delivered but you haven't received it, please check with neighbors and your local carrier first. If it's genuinely missing, contact us within 14 days of the delivery date so we can investigate with Tapstitch.
- Damaged items: If your item arrives damaged or defective, email us at [support email] within 14 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund.
- Delays: Delays can occasionally occur due to high demand, weather, or carrier issues beyond our control. We appreciate your patience and will keep you updated if we're notified of a significant delay.
8. Questions?
If you have any questions about your order or this policy, reach out to us at aurexgallery@gmail.com and we'll be happy to help.